Quantity requirements for shipment
Each customer may mail multiple items, with no limit on the name or quantity, except for special goods routes.
Size and weight restrictions
Single side length ≤ 1 meter
Total length of the three sides ≤ 1.95 meters
Service timeliness
After the warehouse ships the goods, the delivery time will be extended in 5-13 working days. In case of force majeure factors such as customs inspection, unstable shipping routes, political events, or sudden outbreaks of the epidemic, the delivery time will be extended accordingly.
Unpacking Standards (Updated Regularly)
Refund Instructions
(1) No refunds will be given for shipping fees already paid;
(2) You may apply for a refund of the recharged balance. After deducting the bonus amount, a 20% handling fee will be deducted from the remaining balance. Customers need to contact customer service and send an email to info@sinefine.stores to apply, providing their email transfer address. After company approval, the balance will be transferred to the receiving account within 5 business days!
(2) Cash refunds are not supported.
Embargo List
Drugs and related controlled substances
1. Drugs and narcotics
2. Any product that can mimic the effects of drugs (such as marijuana, hallucinogens, opium, etc.): synthetic cannabidiol, methoxyamine, etc.
3. Hallucinogenic mushrooms
4. Products used to affect the results of toxicology tests.
5. Various drug paraphernalia, including vaporization tubes, liquid tubes, vaporization masks, marijuana cigarette holders, pipes, smoking guns, electric heating elements, pneumatic tubes, ice tubes and cooling devices, cocaine refining equipment, etc.
Other items regulated under Canada's Controlled Drugs and Substances Act, Narcotics Control Rules, and Medical Cannabis Access Rules.
Tobacco, alcohol and tobacco products
1. Red wine, white wine
2. Alcoholic beverages
3. Beer or ale
4. Cigarettes and cigarette alternatives, electronic cigarettes
5. Cigars
6. Tobacco
Flammable and explosive materials, weapons and dangerous goods
Controlled equipment
Pharmaceutical and health-related products
Obscene and harmful information materials
Currency, precious metals and precious jewelry
Animals, plants, fresh produce and agricultural products
Food, beverages and health foods
Additional Fee Description
(1) Return shipping fee: For goods that have been warehoused and whose return is due to reasons related to the goods or the customer, a warehouse service fee of $2 per item will be charged, plus an additional return shipping fee. After payment is received, the warehouse will process the return within 2 business days. For detailed return shipping procedures, please see "New Maple Logistics Return Shipping Instructions";
Return Policy
Returned shipments require the customer to apply for a return and provide an accurate return address.
- The handling fee for each return is CAD 2.00.
- Two return methods:
- Package pickup by courier: Pickup will be arranged in the afternoon (China time). Customers are responsible for arranging the shipping costs.
- Express delivery: Within Guangdong Province: CAD3.00 + 1 (CAD1 per kilogram for the first kilogram); Outside Guangdong Province: CAD4 + 2. Prepaid shipping fee.
Special Announcement
(1) If the items in the package exceed the above quantity limit, they will need to be shipped in separate shipments. Please be aware that the goods may be transported in batches. For details, please consult customer service.
(2) If the goods to be shipped are all special items such as liquids, pastes, powders, etc., and the quantity is large (exceeding the above restrictions), a detailed list of goods is required, and the goods can only be shipped after our company confirms that they can be shipped.
(3) Special items must be properly packaged (cardboard box packaging is recommended) and filled with filler to avoid leakage during operation and transfer, which may affect transportation;
(4) The storage period for items without a head is 30 days. A fee of RMB 2 per day will be charged for each day exceeding the storage period, calculated from the date of arrival at the warehouse.
Packaging requirements
We refuse all irregularly shaped or non-standard packaging.
Claims Policy
- Compensation based on the value of the goods: The maximum compensation per package is $50 CAD. If the value of the goods is less than $50, compensation will be based on the actual amount, and the shipping fee will be refunded. If you have purchased insurance from our company, compensation will be based on the value of the goods. For details, please consult our sales and customer service staff.
- Warehouse will compensate for lost items without fault upon verification of the online order.
- Compensation after customs clearance (excluding sensitive goods): Compensation of $8/kg for the portion detained at customs; freight charges are non-refundable.
- No compensation will be provided for lost items due to incorrect address/name, privacy protection, etc.
- We are not responsible for lost, damaged, or returned items if they have been in our warehouse for more than 90 days.
- Please provide purchase invoices, proof of payment, etc. when making compensation;
- If the goods cannot be delivered normally due to the recipient's reasons, we will assist in handling it, but we will not provide any compensation for the delay caused. Any expenses incurred shall be borne by the final recipient of the package.
- Our company shall not be liable for compensation in the event of loss of goods due to natural disasters (fire, flood, earthquake, etc.) or force majeure events such as local strikes;